New York Road Runners' mission is to help and inspire people through running, and that involves answering the many questions runners ask us about racing, training, our programs, and much more. Our runner products and services team answers around 800 emails a week—in addition to questions they handle in person at the NYRR RUNCENTER featuring the NB Run Hub, on social media, by phone, and at our events. Your questions matter to us, and we know the answers matter to you. So ask us anything! Check out answers to some of the most common questions, or reach out with your own.
I signed up for a race but now I can’t run. Can I get a refund?
Entry fees cover the costs of putting on a race. Those costs are budgeted up to a year in advance of race day. And while we’ve looked into allowing runners to cancel their entry and get a refund, credit, or transfer, we’ve calculated that the administrative costs of managing this process would lead to significantly higher entry fees. And as part of our mission to help and inspire people through running, we strive to keep fees as low as we can.
Our three largest races, the TCS New York City Marathon, the United Airlines NYC Half, and the NYRR Brooklyn Half, have a cancellation policy that allows guaranteed entry the following year. Learn more about 2017 TCS New York City Marathon cancellation and 2018 United Airlines NYC Half cancellation. NYRR Brooklyn Half cancellation info will be available in January.
My friends and I are in different start corrals/waves? Can we still run together?
Yes—as long as you move back—to a corral farther from the start line, to a wave with a later start time, or to a higher number. Here’s how it works:
- Non-premier races (any race with only one start time): Line up in the corral with the letter later in the alphabet (E rather than C, for example).
- NYRR Five-Borough Series (United Airlines NYC Half, NYRR Brooklyn Half, NYRR Queens 10K, New Balance Bronx 10 Mile, NYRR Staten Island Half): If you’re assigned to different waves, start in the later wave. Within that wave, start in the corral of the runner with the letter latest in the alphabet.
How can I update my best pace?
When you register for an NYRR race, you're asked to enter your projected pace. This information is used to place you in the correct start corral. Your best pace is updated automatically based on your finishing times in races, which is converted to an equivalent 10K time.
Can we enter a race entry drawing as a group?
Two NYRR races—the United Airlines NYC Half and the TCS New York City Marathon—offer entry drawings. You must apply as an individual, and selection is individual. If you want to run with a group, you have the option of applying to run with NYRR Team for Kids or another official charity partner or NYRR’s preferred charity platform, CrowdRise. Learn more about the drawings for the 2018 United Airlines NYC Half and TCS New York City Marathon.
I’m injured—should I still run an upcoming race?
This is the question we receive most often—by far—and it’s the hardest to answer. It takes a medical professional to evaluate an injury and prescribe treatment and a course of action. Our coaches will generally advise you to rest an injury, keep it elevated, and treat with ice and anti-inflammatories. (Similarly, they’ll usually advise you not to run during illness.) Looking for personalized advice? Check out NYRR Group Training, One-to-One Training, and programming at the NYRR RUNCENTER, which all offer opportunities to interact with coaches and other experts—but again, advice on your specific injury is best referred to a medical professional.
I have a race in two weeks, but I’m really not ready—should I still run?
A variation on #1, this is somewhat easier for a coach to evaluate, but again, the answer will vary depending on your overall fitness and experience, as well as your goals and expectations. The risks of running a race you haven’t trained for are injury and a miserable experience; the rewards include a surprisingly positive outcome and of course, that medal at the finish line.
I didn’t get the time I wanted in my marathon. Can I do another in two weeks?
In general, this is not recommended. The marathon is very hard on the body, and whether you run sub-three hours or over six, you pounded for 26.2 miles and need to recover. Our coaches recommend that you savor your accomplishment, enjoy the well-deserved rest, and plan your next marathon for at least six months down the road.
Can you recommend a good physical therapist/orthopedist/podiatrist/etc.?
NYRR doesn’t endorse specific medical or health professionals. While some of our coaches have training in some areas of health and wellness, we don’t offer those services through NYRR.
What do I do about _____?
Fill in the blank—sore muscles, a side stitch, bonking, bathroom issues, and other perils of the running life. Often, the answer centers on training smart—building fitness gradually, incorporating rest, listening to your body, and learning from experience. Our coaches form a marvelous brain trust, so ask away! But learn to trust your own experience, too.
What are the best running shoes?
Every runner is different. The best shoe for you is one that feels comfortable, fits, and offers you the right amount and type of protection for your feet and the type of running you do. Visit a running specialty store and have the experts there evaluate your foot type and help you try on and run in a variety of options.
Phone: 855-5MY-NYRR (855-569-6977)
In Person: NYRR RUNCENTER featuring the New Balance Run Hub, 320 West 57th Street